IT Systems Engineer (m/f)

Missions:

  • Continuous Integration and Continuous Delivery (CI/CD) Pipelines: This involves creating automated processes for code deployment, which includes integration, testing, deployment, and release of the software in a streamlined way.
  • Infrastructure Design and Architecture (IaC): This requires development and maintenance of infrastructure through code for better version control and consistency. It includes the execution of scripts for automatic setup, configurations, and deployments.
  • DevOps Tools, Trends, and Best Practices: This task involves staying updated with the latest DevOps technologies and trends, applying best practices for software development, integration, and delivery, and exploring new tools for improved efficiency and productivity.
  • Collaborate: This requires working closely with various internal teams, including software developers and IT security to ensure the quality and stability of software releases and operation processes.
  • Automate: It involves using technology to automate repetitive tasks to increase efficiency and reduce the risk of human errors in tasks such as software server configurations, and system updates.
  • Optimize: This includes working with network, application, and system performance metrics to identify areas for improvement and applying changes where necessary to optimize system performance.
  • Documentation and Audits: This involves maintaining documents related to the infrastructure and configurations, as well as participating in audits to ensure consistent and reliable infrastructure. Record keeping of completed tasks, issues resolved, and unique system configurations are also included.
  • Monitoring, Analysis, Reporting: This primarily involves continuously tracking and monitoring system and network performance. It includes analyzing these metrics, identifying potential issues, and generating reports detailing performance, uptime, and any issues faced. 
  • On-call Rotations: This involves being part of a rotation system to provide 24/7 support for critical systems, ensuring the immediate resolution of any system failures or disruptions irrespective of the time it occurs.
  • Incident Response and Troubleshooting: This involves responding promptly to IT incidents, identifying their root causes and implementing effective solutions, and troubleshooting any hardware, software, or network anomalies to minimize downtime and ensure smooth operations.

Required Skills:

Education & Background:

  • Holds a Bachelor's degree in IT Systems (Bac+3) or has equivalent practical experience.

Specific profile:

  • Detail-oriented with a methodical approach
  • Exemplary team player with strong collaborative skills
  • Robust technical and analytical acumen
  • Comprehensive knowledge of network protocols and security
  • Strict commitment to quality and security protocols
  • Proficient documentation abilities
  • Expertise in Orchestration, Automatic Provisioning, Containerization, CI/CD and Cloud architecture
  • Familiarity with OpenShift and strong networking abilities are an asset

Provided Trainings:

  • Security Awareness
  • LuxTrust Registration Authority Operator
  • ITIL Foundation v4
  • ISO 27001: Working knowledge and contribution to an ISMS
  • Windows and Linux Server Administration
  • Cloud Infrastructure
  • Containerization and Orchestration
  • Complementary training as required

Please note that in order to comply with our regulatory requirements an extract of the criminal record is requested upon entry into service.

Permanent contract based in Capellen – Luxembourg. In addition to a competitive salary, in accordance with your education and experience, we offer other benefits including an employee benefit plan.

Our company is committed to fair recruitment, based on the skills of each candidate, regardless of gender, nationality, sexual orientation, religion or any other discriminatory criterion.

Interested candidates are invited to send their application along with a CV by e-mail to: jobs@luxtrust.lu

Accountant Trainee (m/f)

Roles and Essential Activities:

  • Assist the team in the various Accounts Payable processes.
  • Assist the team in the review and the preparation of client invoices.
  • Resolve accounting discrepancies.
  • Support the preparation of various reports.
  • Assist in the monitoring and control of stocks.
  • Assist in various projects.
  • Be a key player within the accounting team.
  • Other duties as assigned.

Specific Profile:

  • Speaking & writing skills in French & English
  • Accounting knowledge of the complete accounting cycle
  • Good knowledge in MS tools, especially in Excel
  • Good analytical skills, rigorous and methodic
  • Autonomous and well organized with ability to meet tight deadlines
  • Willing to test, experiment and try new things
  • Flexible
  • Proactive
  • Team player
  • Curious
  • Attention to detail

Alternance contract of minimum 24 months based in Capellen - Luxembourg. Interested candidates are invited to send their application along with a CV by e-mail to: jobs@luxtrust.lu.

Our company is committed to fair recruitment, based on the skills of each candidate, regardless of gender, nationality, sexual orientation, religion or any other discriminatory criterion.

Customer Care LRAO Officer (m/f)

Missions:

  • Help clients solve their problems quickly and easily.
    •  Avoid repeated calls for a same issue.
    • Avoid transferring call and requesting client to repeat information.
    • Do not just resolve the current issue, head off the next one.
    • Suggest improvements for “support section” of web site.
  • Manage clients’ requests:
    • Order requests for production and test certificates.
    • Revocation, suspension, reactivation requests during office hours.
    • All Re-Key requests Phases
  • Answer clients’ questions (verbal and written) timely and clearly.
    • Guide customers through administrative and technical procedures.
  • Help CSD meet its Key Performance Indicators:
    • Available staff.
    • Client effort score.
    • Number of drop calls.
    • Waiting time.
    • Efficiency through reuse.
  • Use feedback from disgruntled or struggling clients to improve LuxTrust value proposition.
    • Write user centric technical documentation and guidelines.
    • Make suggestions and comments to improve offering and quality of service.
  • Closely and constructively, collaborate with application providers’ help desks.
    • Avoid ping-pong.
    • Propose joint “Client / CSD / HD” con-calls when deemed appropriate.
  • Help run acceptance test plans for user centric services.
  • Fill-in ticket for each call.
  • Ensure that CSD infrastructure is operational at all times.
  • Contribute to building LuxTrust's image of “Excellence” and “Easy to do business with”:
  • Leverage internal resources when needed.
  • Escalate if, and when required.
  • Other duties as assigned:
    • Handling of returned mail.
    • Reporting of security incidents.
    • Replacement of faulty devices

Access Levels (in the light of separation of duties and least privilege):

  • LRAO Encoder

Specific Profile:

  • Bac
  • Behaves like:
    • an active listener.
    • a problem solver.
  • Is able to create reports
  • Addresses challenges with a positive and constructive mindset.
  • Has strong verbal and written communication skills.
  • Knows all required administrative and technical procedures.
  • Masters 4 languages (FR-EN-LU-GE).
  • Advantage by knowledge of other languages : NL, PT, IT, etc.
  • Advantage by basic knowledge in IT.

Additional training:

  • LRA officer training
  • PSF Awareness Training
  • Security Awareness Training

Permanent contract based in Capellen – Luxembourg. In addition to a competitive salary, in accordance with your education and experience, we offer other benefits including an employee benefit plan.

Interested candidates are invited to send their application along with a CV by e-mail to: jobs@luxtrust.lu.

Our company is committed to fair recruitment, based on the skills of each candidate, regardless of gender, nationality, sexual orientation, religion or any other discriminatory criterion.

IT Support Engineer (m/f)

Missions:

  • Providing Support Level 1 and 2 for Corporate Services:
    • This involves assisting users with issues related to laptops, applications, and network services. Level 1 support typically handles basic inquiries, while Level 2 support deals with more complex problems.
  • Providing Support Level 2 for Business Services:
    • The focus shifts to supporting specific business functions or teams within the organization. It is essential to understand the unique requirements of each team and tailor your support accordingly.
  • Documentation (e.g. regular service checks):
    • Documenting your work is crucial for maintaining a knowledge base, tracking changes, and ensuring consistency. Regular service checks help identify potential issues before they escalate.
  • Deployment of new workstations:
    • As an IT Support Engineer, you will be responsible for setting up and configuring new workstations for employees. This includes installing operating systems, software, and ensuring proper connectivity.
  • Tracking assets in Jira:
    • Managing assets (such as hardware, software licenses, and peripherals) is essential. Using tools like Jira and CMDB helps keep track of inventory, maintenance schedules, and lifecycle management.
  • Assisting Compliance and Security Team in audits:
    • Collaborating with compliance and security teams during audits ensures that all IT processes adhere to regulatory standards. Gathering evidence and providing necessary documentation are critical tasks.
  • Deploying services in both UAT and PROD environments:
    • Testing and deploying services in User Acceptance Testing (UAT) and Production (PROD) environments are essential steps.
  • On-call duty in rotation with other team members:
    • Being part of an on-call rotation, you will handle urgent issues outside regular working hours. Effective communication and quick problem-solving skills are crucial during these times.
  • Incident response:
    • Responding promptly to incidents (such as system outages, security breaches, or critical errors) is a core responsibility. You will diagnose issues, implement fixes, and communicate with affected users.

Required skills:

  • Bac+3 in IT systems or equivalent experience

Specific Profile:

As an IT Support Engineer, you play a crucial role in ensuring smooth operations and excellent user experiences. Here are the skills that are key assets for the role:

  • Active listener: you actively listen to users’ concerns and questions, demonstrating empathy and understanding. Your ability to comprehend their needs allows you to provide effective solutions.
  • Problem solver: you thrive on challenges and enjoy troubleshooting technical issues. Whether it is a hardware glitch or a software hiccup, you approach problems methodically and find innovative solutions.
  • Rapport builder: building strong relationships with users is essential. You create a positive and friendly atmosphere, making users feel comfortable seeking assistance.
  • Positive mindset: challenges do not deter you; they motivate you. With a positive and constructive mindset, you tackle obstacles head-on, turning them into opportunities for growth.
  • Effective communication: your verbal and written communication skills are top-notch. You can explain complex technical concepts in a clear and concise manner, ensuring users understand the solutions you provide.
  • Procedural expertise: you are well versed in both administrative and technical procedures. From setting up accounts to troubleshooting network issues, you handle tasks efficiently.
  • Multilingual proficiency: you are multilingual, mastering four of the following languages: Luxembourgish (LU), French (FR), English (EN), German (GE), Dutch (NL), and Portuguese (PT). Your ability to communicate across linguistic boundaries enhances our global support capabilities.

Permanent contract based in Capellen – Luxembourg. In addition to a competitive salary, we offer other benefits including an employee benefit plan in accordance with your education and experience.

Interested candidates are invited to send their application along with a CV by e-mail to: jobs@luxtrust.lu.

Our company is committed to fair recruitment, based on the skills of each candidate, regardless of gender, nationality, sexual orientation, religion or any other discriminatory criterion.

Please note that in order to comply with our regulatory requirements an extract of the criminal record is requested upon entry into service.