Jouw carrièrekansen

MISSIONS OF THE ROLE

• Support:

     - Act to make customers successful by providing them with training, coaching and support

     - Acknowledge and resolve customer complaints and queries

     - Serve as day-to-day contact for assigned accounts

     - Provide functional support to customers of LuxTrust applications, addressing their inquiries and resolving issues in a timely manner

     - Ensures follow-up of internal open tickets until resolution

     - Assist customers with onboarding, training and adoption of products or services

     - Review customer complaints and concerns and respond in a timely manner to them

     - Find solutions for problems reported either directly or with support of other technical teams

     - Assist customers in configuring applications to meet their specific needs

     - Support regular maintenance/deployments of new application features

     - Ensure customer satisfaction and retention by proactively addressing their needs and concerns

     - Implement best practices, educate customers and improve customer experience

• Incident/Problem management:

     - Document processes and procedures in the context of incident/problem management

     - Write and communicate incident reports to customers

     - For complex incidents/escalations, coordinate the process with other teams and communicate with the client until resolution

     - Keeping records of customer interactions, transactions, comments, and complaints

• Communication:

     - Organize regular follow-up meetings with customers

     - Produce reporting for customers and internally on a regular basis

     - Mediate between clients and the organization 

     - Establish regular internal feedback

• Internal organization:

     - Document internal procedures and processes

     - Rationalize current internal tools (JIRA and Confluence)

REQUIRED SKILLS

• Qualifications / diploma(s): Bachelor’s degree in Computer Sciences or equivalent experience.
• Years of experience in the area: Experienced into customer’s support duties and have a background in Technical integration projects and or cloud computing (or understand it).
• Technical Competencies: Strong knowledge and experience in the following areas:

     - Incident/Problem management

     - Ticketing systems

     - Knowledge in the technical area is an advantage: OS, cloud, networks

     - Excellent command of Office Suite (Excel, Word, Power Point, Outlook….)

• Languages: French and English fluent. Any other spoken and written language is an asset.

• Specific skills:

       - Very good customer relations skills

       - Good interpersonal skills: be able to understand customer needs

       - Strong communication skills

       - Strong problem-solving skills and attitude

       - Collaborative team spirit and good team player

       - Be organized & reliable

       - Have a positive personality

       - Strong knowledge of our solutions (with training)

       - Ability to synthetize

       - Confidentially and Trustworthy

• Core competencies at LuxTrust:

       - Analytical mindset 

       - Organizational fluency 

       - Client service mindset 

       - Self-development 

       - Decision making 

       - Organization skills 

       - Stress management 

       - Results driven 

       - Strategic vision

  WHAT WE OFFER

  • A permanent contract based in Capellen - Luxembourg.
  • A competitive salary, in accordance with your education and experience.
  • Attractive benefits and advantages including an employee benefit plan, a gym, meal vouchers and additional holidays.
  • A healthy work-life balance including flex work arrangements.
  • Parking spaces for all employees.
  • An open and transparent career path.
  • Development and growth opportunities in a state-of-the art digital company.

  If you are interested in this role, we invite you to send us your application at jobs@luxtrust.lu.

  Our company is committed to fair recruitment, based on the skills of each candidate, regardless of gender nationality, sexual orientation, religion, or any other discriminatory criterion.

  Please note that in order to comply with our regulatory requirements an extract of the criminal record is requested upon entry into service.

SUMMARY

Setup and follow projects with our clients in different domains/industries and ensure their optimal progress.

Your principal task is to organize with the customer the implementation of LuxTrust products in the context of the client and to transfer to the LuxTrust Customer Support team the project once this one is implemented.

You are part of the LuxTrust’s Professional Service department collaborating with other Delivery managers, LuxTrust Product Owner, and internal support teams.

MISSIONS OF THE ROLE

• You become a LuxTrust’s products and services (all or specific products and services) referent person allowing you to provide proper advises on the way to implement the requirements of our clients.
• You simultaneously manage multiple projects:

     - Manage properly the customer’s expectation

     - Based on the contract and the customer’s willingness, prepare the plan and the deliverables

     - Ensure permanent alignment between all stakeholders (sales, IT teams, customers)

     - Ensure that the specific contractual modalities are respected (Deadlines / Budget)

     - Monitor: plan your resources, provide reports and presentations, risk analysis

     - Challenge the customer to find the best way to fit his requirements with our solutions

     - Report the status of the projects internally and to the customer

     - Contribute to find new opportunities to develop the relation between the client and LuxTrust (Farming)

• You define and capture the customer needs: coordinate drafting of functional and non-functional requirements/specifications.
• You transform the business requirements into deployment / development tasks.
• You collaborate closely with the IT teams, sales and the others Delivery Manager to make sure that all are able to manage properly all customer’s expectation.
• You manage the continuous improvement of the services and validate the proposed improvement plans to enhance the LuxTrust Professional Services delivery methodology.
• You are ready to go on a mission for several days abroad
• You maintain the services delivery documentation (User manual, confluence...).
• You are able to close properly a project phase and pass the client account to the RUN team for the BAU

REQUIRED SKILLS   

• Qualifications / diploma(s): Master’s degree with a minimum 3 years of experience with the Project IT management

• Technical competencies:

 - General knowledge on IT services, support and/or infrastructure

 - Understand and produce IT functional / technical architecture

 - Experience with the integration of solution with REST API / POSTMAN Collection is an asset

 - Integration with SSO integration is an asset

 - Database model knowledge (querying) is an asset

 - Cyber-security experience is an asset

 - Tools : JIRA & Confluence / Microsoft office / MS Project

• Languages: French and English fluent. Any other language is an asset
• Specific skills:

     - Client centric

     - Team player

     - Stress resistant

     - Solution and business minded

     - Strong communication and writing skills

     - Innovative / creative

      - Rigorous and methodic

     - Able to develop plans that are appropriately comprehensive, realistic and effective in meeting goals

     - Able to report as clear status on his project

     - eIDAS regulation and Trusted Services knowledge is an asset

     - Knowledge Delivery Methodology in the IT Software industry is an asset

• Core competencies at LuxTrust:

     - Analytical mindset & decision making

     - Organizational fluency

     - Personal effectiveness

     - Results driven

     - Client service mindset

    - Strategic vision

    - Leadership

WHAT WE OFFER

• A permanent contract based in Paris - France.
• A competitive competitive salary, in accordance with your education and experience.
• Attractive benefits and advantages including an employee benefit plan, meal vouchers and additional holidays.
• A healthy work-life balance including flex work arrangements.
• An open and transparent career path.
• Development and growth opportunities in a state-of-the art digital company.

If you are interested in this role, we invite you to send us your application at jobs@luxtrust.lu.

Our company is committed to fair recruitment, based on the skills of each candidate, regardless of gender nationality, sexual orientation, religion, or any other discriminatory criterion.

Please note that in order to comply with our regulatory requirements an extract of the criminal record is requested upon entry into service.

MISSIONS OF THE ROLE

• Help clients solve their problems quickly and easily:

     - Avoid repeated calls for a same issue.

     - Avoid transferring call and requesting client to repeat information.

     - Don’t just resolve the current issue, head off the next one.

     - Suggest improvements for “support section” of the website.

• Manage clients’ request:

     - Order requests for production and test certificates.

     - Revocation, suspension, reactivation requests during office hours.

     - All Re-Key requests Phases

• Answer clients’ questions (verbal and written) timely and clearly.

     - Guide customers through administrative and technical procedures.

• Help CSD meet its Key Performance Indicators: available staff, client effort score, number of drop calls, waiting time, efficiency through reuse.
• Use feedback from disgruntled or struggling clients to improve LuxTrust value proposition.

     - Write user centric technical documentation and guidelines.

     - Make suggestions and comments to improve offering and quality of service.

• Closely and constructively collaborate with application providers’ help desks.

     - Avoid ping-pong.

     - Propose joint “Client / CSD / HD” con-calls when deemed appropriate.

• Help run acceptance test plans for user centric services.
• Fill-in ticket for each call.
• Ensure that CSD infrastructure is operational at all times.
• Contribute to build LuxTrust image of “Excellence” and “Easy to do business with”.
• Leverage internal resources when needed.
• Escalate if, and when required.
• Other duties as assigned:

     - Handling of “Courriers retournés”

     - Reporting of security incidents

     - Replacement of faulty devices

REQUIRED SKILLS

• Qualifications / diploma(s): High school diploma or equivalent experience.
• Technical Competencies: Knows all required administrative and technical procedures.
• Languages: French, Luxembourgish, German and English fluent. Dutch, Portuguese and/or Italian would be a great asset.
• Specific skills:

     - Active listener

     - Problem solver

     - Able to build rapport

     - Addresses challenges with a positive and constructive mindset

     - Has strong verbal and written communication skills

• Core competencies at LuxTrust:

     - Analytical mindset & decision making

     - Organizational fluency

     - Personal effectiveness

     - Results-driven

     - Client service mindset

     - Strategic vision

     - Leadership

WHAT WE OFFER

• A permanent contract based in Luxembourg.
• A competitive salary, in accordance with your education and experience.
• Attractive benefits and advantages including an employee benefit plan, meal vouchers and additional holidays.
• A healthy work-life balance including flex work arrangements.
• An open and transparent career path.
• Development and growth opportunities in a state-of-the art digital company.

If you are interested in this role, we invite you to send us your application at jobs@luxtrust.lu.

Our company is committed to fair recruitment, based on the skills of each candidate, regardless of gender nationality, sexual orientation, religion, or any other discriminatory criterion.

MISSIONS OF THE ROLE

• Development of software
• Source management
• Integrate with delivery pipeline
• Translate business needs into technical specifications
• Specification and development of unit and module tests
• Testing and analysis of software issues, third party libraries and applications
• Maintenance of software during its life cycle
• Documentation of software, creation of manuals
• Work log and task-specific reporting to the respective Project Manager
• Support and consultancy upon customer request
• Helpdesk level 3 including problem management
• Application performance tuning
• Carrying out other duties as assigned

Senior (+5 years):

• Avoid technical debt growth
• Contribute to delivery pipeline enhancements
• Software architecture Design
• Interact with other Senior Software Engineers for services dependencies
• Including relational database modeling and fine tuning
• Elaborate and present Architecture forum and Change Management inputs
• Elaborate Technical chapters of the Project charter
• Code Review
• Coach Software Engineer
• Technical reference for the Service Manager

REQUIRED SKILLS

• Qualifications / diploma(s): Bachelor’s degree in Computer Sciences or equivalent experience.
• Technical Competencies: Good OO development skills.
• Languages: French and English fluent. Any other language is an asset.
• Specific skills:

     - Rigorous and methodic

     -Strong analytic skills

     - Strictly adhered to quality and security

     - Ability to work autonomously and as well in agile teams

     - Good Documentation skills

     - Being able to identify potential issues before they become blockers

• Core competencies at LuxTrust:

     - Analytical mindset & decision making

     - Organizational fluency

     - Personal effectiveness

     - Results-driven

     - Client service mindset

     - Strategic vision

     - Leadership

WHAT WE OFFER

• A permanent contract based in Monaco.
• A competitive salary, in accordance with your education and experience.
• Attractive benefits and advantages including an employee benefit plan, meal vouchers and additional holidays.
• A healthy work-life balance.
• An open and transparent career path.
• Development and growth opportunities in a state-of-the art digital company.

If you are interested in this role, we invite you to send us your application at jobs@luxtrust.lu.

Our company is committed to fair recruitment, based on the skills of each candidate, regardless of gender nationality, sexual orientation, religion, or any other discriminatory criterion.

Please note that in order to comply with our regulatory requirements an extract of the criminal record is requested upon entry into service.

SUMMARY

This role will work in the Facility and Admin corporate department and will report to the Facility Manager. The receptionist will be the first point of contact for our company, employees and/or visitors. He/She will receive visitors at the front desk by greeting, welcoming, directing and announcing them appropriately.

For the role, he/she needs to be multitasker to execute all administrative tasks to the highest quality standards and to ensure the 5* Reception and Conciergerie services. He/She will work closely with the Facility Assistant as the POC and as he/she will liaise between Reception and Facility.

MISSIONS OF THE ROLE

• Greeting clients and partners
• Phone calls management
• Management of incoming and outgoing emails
• Management of Post mails tracking
• Recording of LuxTrust devices
• Responsible for the travel and meeting bookings, arrangements following internal rules and processes 
• Assist in the organization of LuxTrust internal events with catering and/or meeting rooms set up
• Follow up and management of the archives rooms
• Follow up and management of the storage rooms
• Handling of various statistics and performing various administrative tasks and being responsible for inventories, reporting for travels, for catering, maintenances; for folders, files, processes, documents updates; placing and individual equipment controls
• Provide a personalized assistance to our  internal clients referring to our Reception 5* and our Conciergerie services catalog
• Management of all the building and furniture keys
• Follow and respect the internal rules and processes in an exemplary manner (badges, keys, equipment, supplies, parking, post mails…)
• Manage office supplies and various other supplies
• Follow up, registration and update of NDA’s (in the library) 
• Ensuring the meeting rooms are set up, cleaned, and furnished upon baseline on a daily base and controlling regularly during the day
• Act proactively and accommodating on any circumstances towards internal employees
• Carrying out small handywork
• Able to manage minor removal work
• Assisting and helping the Happiness Committee in their tasks
• Parking checks
• Other tasks as assigned. For example but not exhaustive handling the calls out alternatively with the Facility team members

REQUIRED SKILLS

• Qualifications / diploma(s): High school diploma or related experience
• Technical Competencies: Full proficiency in MS Office (Excel, PowerPoint, Word)
• Languages: French and English fluent. Luxembourgish and/or German are strong assets
• Specific skills:

       - Strong organizational skills

       - Eager to stick to the rules and procedures

       - Sense of ethics

       - Strong written and verbal communication skills

       - Client services oriented

       - Positive approach of challenges

       - Proactive

       - Sense of good work

       - Team player

       - Punctuality

       - Excellent client facing skills and attire

       - Rigorous and methodical
• Core competencies at LuxTrust:

     - Analytical mindset & decision making

     - Organizational fluency

     - Personal effectiveness

     - Results-driven

     - Client service mindset

     - Strategic vision

     - Leadership

WHAT WE OFFER

• A permanent contract based in Capellen – Luxembourg.
• A competitive salary, in accordance with your education and experience.
• Attractive benefits and advantages including an employee benefit plan, meal vouchers and additional holidays.
• An open and transparent career path.
• Development and growth opportunities in a state-of-the art digital company.

If you are interested in this role, we invite you to send us your application at jobs@luxtrust.lu.

Our company is committed to fair recruitment, based on the skills of each candidate, regardless of gender nationality, sexual orientation, religion, or any other discriminatory criterion.

Please note that in order to comply with our regulatory requirements an extract of the criminal record is requested upon entry into service.

SUMMARY

Setup and follow projects with our clients in different domains/industries and ensure their optimal progress.

Your principal task is to organize with the customer the implementation of LuxTrust products in the context of the client and to transfer to the LuxTrust Customer Support team the project once this one is implemented.

You are part of the LuxTrust’s Professional Service department collaborating with other Delivery managers, LuxTrust Product Owner, and internal support teams.

MISSIONS OF THE ROLE

• You become a LuxTrust’s products and services (all or specific products and services) referent person allowing you to provide proper advises on the way to implement the requirements of our clients.
• You simultaneously manage multiple projects:

     - Manage properly the customer’s expectation

     - Based on the contract and the customer’s willingness, prepare the plan and the deliverables

     - Ensure permanent alignment between all stakeholders (sales, IT teams, customers)

     - Ensure that the specific contractual modalities are respected (Deadlines / Budget)

     - Monitor: plan your resources, provide reports and presentations, risk analysis

     - Challenge the customer to find the best way to fit his requirements with our solutions

     - Report the status of the projects internally and to the customer

     - Contribute to find new opportunities to develop the relation between the client and LuxTrust (Farming)

• You define and capture the customer needs: coordinate drafting of functional and non-functional requirements/specifications.
• You transform the business requirements into deployment / development tasks.
• You collaborate closely with the IT teams, sales and the others Delivery Manager to make sure that all are able to manage properly all customer’s expectation.
• You manage the continuous improvement of the services and validate the proposed improvement plans to enhance the LuxTrust Professional Services delivery methodology.
• You are ready to go on a mission for several days abroad
• You maintain the services delivery documentation (User manual, confluence...).
• You are able to close properly a project phase and pass the client account to the RUN team for the BAU

REQUIRED SKILLS   

• Qualifications / diploma(s): Master’s degree with a minimum 3 years of experience with the Project IT management

• Technical competencies:

 - General knowledge on IT services, support and/or infrastructure

 - Understand and produce IT functional / technical architecture

 - Experience with the integration of solution with REST API / POSTMAN Collection is an asset

 - Integration with SSO integration is an asset

 - Database model knowledge (querying) is an asset

 - Cyber-security experience is an asset

 - Tools : JIRA & Confluence / Microsoft office / MS Project

• Languages: French and English fluent. Any other language is an asset
• Specific skills:

     - Client centric

     - Team player

     - Stress resistant

     - Solution and business minded

     - Strong communication and writing skills

     - Innovative / creative

      - Rigorous and methodic

     - Able to develop plans that are appropriately comprehensive, realistic and effective in meeting goals

     - Able to report as clear status on his project

     - eIDAS regulation and Trusted Services knowledge is an asset

     - Knowledge Delivery Methodology in the IT Software industry is an asset

• Core competencies at LuxTrust:

     - Analytical mindset & decision making

     - Organizational fluency

     - Personal effectiveness

     - Results driven

     - Client service mindset

    - Strategic vision

    - Leadership

WHAT WE OFFER

• A permanent contract based in Capellen - Luxembourg.
• A competitive competitive salary, in accordance with your education and experience.
• Attractive benefits and advantages including an employee benefit plan, meal vouchers and additional holidays.
• A healthy work-life balance including flex work arrangements.
• An open and transparent career path.
• Development and growth opportunities in a state-of-the art digital company.

If you are interested in this role, we invite you to send us your application at jobs@luxtrust.lu.

Our company is committed to fair recruitment, based on the skills of each candidate, regardless of gender nationality, sexual orientation, religion, or any other discriminatory criterion.

Please note that in order to comply with our regulatory requirements an extract of the criminal record is requested upon entry into service.