IT Systems Engineer (m/f)

Missions:

  • Continuous Integration and Continuous Delivery (CI/CD) Pipelines: This involves creating automated processes for code deployment, which includes integration, testing, deployment, and release of the software in a streamlined way.
  • Infrastructure Design and Architecture (IaC): This requires development and maintenance of infrastructure through code for better version control and consistency. It includes the execution of scripts for automatic setup, configurations, and deployments.
  • DevOps Tools, Trends, and Best Practices: This task involves staying updated with the latest DevOps technologies and trends, applying best practices for software development, integration, and delivery, and exploring new tools for improved efficiency and productivity.
  • Collaborate: This requires working closely with various internal teams, including software developers and IT security to ensure the quality and stability of software releases and operation processes.
  • Automate: It involves using technology to automate repetitive tasks to increase efficiency and reduce the risk of human errors in tasks such as software server configurations, and system updates.
  • Optimize: This includes working with network, application, and system performance metrics to identify areas for improvement and applying changes where necessary to optimize system performance.
  • Documentation and Audits: This involves maintaining documents related to the infrastructure and configurations, as well as participating in audits to ensure consistent and reliable infrastructure. Record keeping of completed tasks, issues resolved, and unique system configurations are also included.
  • Monitoring, Analysis, Reporting: This primarily involves continuously tracking and monitoring system and network performance. It includes analyzing these metrics, identifying potential issues, and generating reports detailing performance, uptime, and any issues faced. 
  • On-call Rotations: This involves being part of a rotation system to provide 24/7 support for critical systems, ensuring the immediate resolution of any system failures or disruptions irrespective of the time it occurs.
  • Incident Response and Troubleshooting: This involves responding promptly to IT incidents, identifying their root causes and implementing effective solutions, and troubleshooting any hardware, software, or network anomalies to minimize downtime and ensure smooth operations.

Required Skills:

Education & Background:

  • Holds a Bachelor's degree in IT Systems (Bac+3) or has equivalent practical experience.

Specific profile:

  • Detail-oriented with a methodical approach
  • Exemplary team player with strong collaborative skills
  • Robust technical and analytical acumen
  • Comprehensive knowledge of network protocols and security
  • Strict commitment to quality and security protocols
  • Proficient documentation abilities
  • Expertise in Orchestration, Automatic Provisioning, Containerization, CI/CD and Cloud architecture
  • Familiarity with OpenShift and strong networking abilities are an asset

Provided Trainings:

  • Security Awareness
  • LuxTrust Registration Authority Operator
  • ITIL Foundation v4
  • ISO 27001: Working knowledge and contribution to an ISMS
  • Windows and Linux Server Administration
  • Cloud Infrastructure
  • Containerization and Orchestration
  • Complementary training as required

Please note that in order to comply with our regulatory requirements an extract of the criminal record is requested upon entry into service.

Permanent contract based in Capellen – Luxembourg. In addition to a competitive salary, in accordance with your education and experience, we offer other benefits including an employee benefit plan.

Our company is committed to fair recruitment, based on the skills of each candidate, regardless of gender, nationality, sexual orientation, religion or any other discriminatory criterion.

Interested candidates are invited to send their application along with a CV by e-mail to: jobs@luxtrust.lu

Accountant Trainee (m/f)

Roles and Essential Activities:

  • Assist the team in the various Accounts Payable processes.
  • Assist the team in the review and the preparation of client invoices.
  • Resolve accounting discrepancies.
  • Support the preparation of various reports.
  • Assist in the monitoring and control of stocks.
  • Assist in various projects.
  • Be a key player within the accounting team.
  • Other duties as assigned.

Specific Profile:

  • Speaking & writing skills in French & English
  • Accounting knowledge of the complete accounting cycle
  • Good knowledge in MS tools, especially in Excel
  • Good analytical skills, rigorous and methodic
  • Autonomous and well organized with ability to meet tight deadlines
  • Willing to test, experiment and try new things
  • Flexible
  • Proactive
  • Team player
  • Curious
  • Attention to detail

Alternance contract of minimum 24 months based in Capellen - Luxembourg. Interested candidates are invited to send their application along with a CV by e-mail to: jobs@luxtrust.lu.

Our company is committed to fair recruitment, based on the skills of each candidate, regardless of gender, nationality, sexual orientation, religion or any other discriminatory criterion.

Customer Care LRAO Officer (m/f)

Missions:

  • Help clients solve their problems quickly and easily.
    •  Avoid repeated calls for a same issue.
    • Avoid transferring call and requesting client to repeat information.
    • Do not just resolve the current issue, head off the next one.
    • Suggest improvements for “support section” of web site.
  • Manage clients’ requests:
    • Order requests for production and test certificates.
    • Revocation, suspension, reactivation requests during office hours.
    • All Re-Key requests Phases
  • Answer clients’ questions (verbal and written) timely and clearly.
    • Guide customers through administrative and technical procedures.
  • Help CSD meet its Key Performance Indicators:
    • Available staff.
    • Client effort score.
    • Number of drop calls.
    • Waiting time.
    • Efficiency through reuse.
  • Use feedback from disgruntled or struggling clients to improve LuxTrust value proposition.
    • Write user centric technical documentation and guidelines.
    • Make suggestions and comments to improve offering and quality of service.
  • Closely and constructively, collaborate with application providers’ help desks.
    • Avoid ping-pong.
    • Propose joint “Client / CSD / HD” con-calls when deemed appropriate.
  • Help run acceptance test plans for user centric services.
  • Fill-in ticket for each call.
  • Ensure that CSD infrastructure is operational at all times.
  • Contribute to building LuxTrust's image of “Excellence” and “Easy to do business with”.
  • Leverage internal resources when needed.
  • Escalate if, and when required.
  • Other duties as assigned:
    • Handling of returned mail.
    • Reporting of security incidents.
    • Replacement of faulty devices

Specific Profile:

  • Bac
  • Behaves like:
    • an active listener.
    • a problem solver.
  • Is able to create reports
  • Addresses challenges with a positive and constructive mindset.
  • Has strong verbal and written communication skills.
  • Knows all required administrative and technical procedures.
  • Masters 4 languages (FR-EN-LU-DE).
  • Advantage by knowledge of other languages : NL, PT, IT, etc.
  • Advantage by basic knowledge in IT.

More than a growing company, you join a real international project with entrepreneurial spirit and a long-term vision. Development opportunities are present and require special commitment and motivation to make an impact on the quality of our services to international customers. You integrate into an enthusiastic and multicultural team in a friendly and professional environment. We offer a 1 year fixed-term contract based in Capellen – Luxembourg in addition to a competitive salary in accordance with your education and experience.

Interested candidates are invited to send their application along with a CV by e-mail to: jobs@luxtrust.lu

Our company is committed to fair recruitment, based on the skills of each candidate, regardless of gender, nationality, sexual orientation, religion or any other discriminatory criterion.

Please note that in order to comply with our regulatory requirements an extract of the criminal record is requested upon entry into service.

 

Software Engineer – Tech lead (m/f)

MISSIONS OF THE ROLE

  • Development of software
  • Source management
  • Integrate with delivery pipeline
  • Implement backlog items (user stories, bugs, etc…)
  • Specification and development of unit and module tests
  • Testing and analysis of software issues, third party libraries and applications
  • Document code
  • Work log and task-specific reporting to the respective Project Manager
  • Support and consultancy upon customer request
  • Helpdesk level 3 including problem management
  • Application performance tuning
  • Reduce technical debt
  • Source branching management
  • Responsible of release packaging & procedure
  • Contribute to delivery pipeline enhancements
  • Software architecture Design

     - Interact with other Senior Software Engineers for services dependencies

     - Including relational database modeling and fine tuning

  • Elaborate and present Architecture forum and Change Management inputs
  • Elaborate Technical chapters of the Project charter & Technical Implementation Plan (including estimations)
  • Code Review
  • Support Security department for technical part of external Code Reviews, Audits and Pentests
  • Coach Software Engineer
  • Technical reference for specific LuxTrust software applications
  • Carrying out other duties as assigned

REQUIRED SKILLS

  • Qualifications / diploma(s): Bachelor’s degree in Computer Sciences or equivalent experience.
  • Technical Competencies: Good OO development skills.
  • Languages: French and English fluent. Any other language is an asset.
  • Specific skills:

    - Good Documentation skills

    - Rigorous and methodic

    - Strong analytic skills

    - Strictly adhered to quality and security

    - Ability to work autonomously and as well in agile teams

    - Being able to identify potential issues before they become blockers

  • Core competencies:

     - Analytical mindset

     - Organizational fluency

     - Client service mindset

     - Self-development

     - Decision making

     - Organization skills

     - Stress management

     - Results driven

     - Strategic vision

WHAT WE OFFER

  • A permanent contract based in Rabat - Morocco
  • A competitive salary, in accordance with your education and experience.
  • Attractive benefits and advantages including an employee benefit plan, meal vouchers and additional holidays.
  • A healthy work-life balance including flex work arrangements.
  • An open and transparent career path.
  • Development and growth opportunities in a state-of-the art digital company.

 

If you are interested in this role, we invite you to send us your application at jobs@luxtrust.lu.

Our company is committed to fair recruitment, based on the skills of each candidate, regardless of gender nationality, sexual orientation, religion, or any other discriminatory criterion.

Please note that in order to comply with our regulatory requirements an extract of the criminal record is requested upon entry into service.

Software Engineer (m/f)

MISSIONS OF THE ROLE

  • Development of software
  • Source management
  • Integrate with delivery pipeline
  • Implement backlog items (user stories, bugs, etc.)
  • Specification and development of unit and module tests
  • Testing and analysis of software issues, third party libraries and applications
  • Document code
  • Work log and task-specific reporting to the respective Project Manager
  • Support and consultancy upon customer request
  • Helpdesk level 3 including problem management
  • Application performance tuning
  • Reduce technical debt
  • Source branching management
  • Responsible of release packaging & procedure
  • Contribute to delivery pipeline enhancements
  • Elaborate Technical chapters of the Project charter & Technical Implementation Plan (including estimations)
  • Code Review
  • Support Security department for technical part of external Code Reviews, Audits and Pentests
  • Technical reference for specific LuxTrust software applications
  • Carrying out other duties as assigned

REQUIRED SKILLS

  • Qualifications / diploma(s): Bachelor’s degree in Computer Sciences or equivalent experience.
  • Technical Competencies: Good OO development skills.
  • Languages: French and English fluent. Any other language is an asset.
  • Specific skills:

     - Rigorous and methodic

     - Strong analytical skills

     - Strictly adhered to quality and security

     - Ability to work autonomously and as well in agile teams

     - Good Documentation skills 

     - Being able to identify potential issues before they become blockers

  • Core competencies at LuxTrust:

     - Analytical mindset

     - Organizational fluency

     - Client service mindset

     - Self-development

     - Decision making

     - Organization skills

     - Stress management

     - Results driven

     - Strategic vision

WHAT WE OFFER

  • A permanent contract based in Rabat - Morocco
  • A competitive salary, in accordance with your education and experience.
  • Attractive benefits and advantages including an employee benefit plan, meal vouchers and additional holidays.
  • A healthy work-life balance including flex work arrangements.
  • An open and transparent career path.
  • Development and growth opportunities in a state-of-the art digital company.

 

If you are interested in this role, we invite you to send us your application at jobs@luxtrust.lu.

Our company is committed to fair recruitment, based on the skills of each candidate, regardless of gender nationality, sexual orientation, religion, or any other discriminatory criterion.

Please note that in order to comply with our regulatory requirements an extract of the criminal record is requested upon entry into service.

Quality Assurance Engineer (m/f)

SUMMARY

In the development of our projects, the Quality Assurance Engineer is the key person who ensures that the service produced is build following the requirements, with a high level of quality.

MISSIONS OF THE ROLE

  • Daily interaction with affected functional team (Product Owner, Developer, etc.)
  • Maintain application coverage up to KPI standards.
  • Organize and execute testing activities on all environments.
  • Application backlog bug management with proper impact classification
  • Managing:

     - Test plan

     - Test strategy

     - Test case & Test data

     - Test execution

     - Reporting

  • Being able to deep dive in the product and all features of the applications maintained by the affected functional team.
  • Prepare and drive application and features demos.
  • Provide Go/nogo releases status to the Tech Lead and Product Owner
  • Automation (optional):

     - Developing test cases in Java

     - Familiar with Selenium / SoapUI / Postman

     - CI/CD pipeline & Source management

     - Supporting customer during integrations

REQUIRED SKILLS

  • Qualifications / diploma(s): Bachelor’s or Master’s degree in Engineering or Computer Sciences or equivalent experience.
  • Technical Competencies & previous experience:

     - Experience in test design, risk management, defect management with a strong background in security

     - Solid knowledge of manual and automated software testing

     - Experience writing test documentation

     - Hands on experience testing on the main software platforms: Web, Windows, Linux, iOS, OSX, Android

     - Familiarity with the following technical stack used in our Quality Assurance processes: Selenium, Postman, Rest Assured, Serenity BDD, Mocha, Jasmine, Protractor, Karma

     - Proven relevant commercial experience in system, integration, regression, performance, stress, functionality, upgrade and installation testing

     - Previous experience testing PKI/Banking/Mobile/Web applications

     - Previous experience using Jira, Jenkins, Confluence

     - Experienced in QA with ISEB/ISTQB certification or similar experience

    - Intermediate SQL level

     - Ability to write or understand Bash, HTML/XML, SQL, JavaScript<>TypeScript, Java

     - Experience in Scrum methodology

  • Languages: French and English fluent. Any other language is an asset.
  • Specific skills:

     - Expected to be able to liaise with developers and assess their test automated scripts

     - Comfortable working in a fast paced Agile environment

     - Analytical mindset

     - Proactive attitude

  • Core competencies at LuxTrust:

     - Analytical mindset

     - Organizational fluency

     - Client service mindset

     - Self-development

     - Decision making

     - Organization skills

     - Stress management

     - Results driven

     - Strategic vision

WHAT WE OFFER

  • A permanent contract based in Rabat - Morocco
  • A competitive salary, in accordance with your education and experience.
  • Attractive benefits and advantages including an employee benefit plan, meal vouchers and additional holidays.
  • A healthy work-life balance including flex work arrangements.
  • An open and transparent career path.
  • Development and growth opportunities in a state-of-the art digital company.

 

If you are interested in this role, we invite you to send us your application at jobs@luxtrust.lu.

Our company is committed to fair recruitment, based on the skills of each candidate, regardless of gender nationality, sexual orientation, religion, or any other discriminatory criterion.

Please note that in order to comply with our regulatory requirements an extract of the criminal record is requested upon entry into service.

Trainee in CSR Project Management (m/f)

SUMMARY

You are currently studying for a Bac +4/Bac +5 - Political Science / Business School / Ethics and Compliance / CSR-Sustainability and are looking for a 5 to 12-month internship? You have good interpersonal skills, are curious and organized, and have a good knowledge of CSR / Human Rights / Sustainable Development / Environment? Would you like to contribute to an engaging approach?

MISSIONS OF THE ROLE

  • Help renew our carbon footprint
         - Helping to collect and consolidate data
    • Participate in the preparation and drafting of the annual CSR report
           - Writing content
    • Participate in the renew of the “National Business and Human Rights Pact” report:
            - Contribute to human rights projects within our operations and supply chain:
                         - Be a driving force behind proposals to strengthen the human rights assessment of suppliers.
                         - Provide support to non-expert contacts on human rights issues                   
                         - Contribute to the preparation of responses to request for proposals and labelling questionnaires on human rights issues and due diligence
    • Contribute to obtaining a professional equality and diversity label
           - Raising awareness internally
           - Implement actions to improve our practices
    • Helping to implement the BCorp prerequisites for possible future certification
    • Participate in the “Communication on Progress report” for the United Nations Global Compact
           - Examine the CoP questionnaire to understand the questions asked and the data to be collected
           - Using the CoP guide, obtain information on how to answer the questions, find calculations and explore a glossary of key terms for completing the CoP questionnaire
           - Coordinate and monitor the data collection process
           - Contribute to the writing of the report
    • From time to time, you will be asked to help organise events or other CSR projects

REQUIRED SKILLS

  • Qualifications / diploma(s): Bac +4/Bac +5 – Political Science / Business School / Ethics and Compliance / Law / CSR-Sustainability.
  • Years of experience in the area: an initial professional experience in the field of human rights, ethics or CSR is a plus.
  • Specific skills:
          - Highly motivated to take action in these areas, have an inquisitive mind, be autonomous and have a strong ability to work as part of a team
          - Strong ability to analyze and summarize
          - Good writing skills
          - Good interpersonal skills
          - Thoroughness, organization and autonomy
          - Curiosity, proactivity and initiative
          - Strong speaking & writing skills in French & English
          - Tools: excellent command of office automation tools
          - Specialization or interest in social / societal issues would be a plus
  • Languages: French and English fluent. Any other language is an asset.

HAVING AN INTEREST IN:

  • Environment
  • Sustainability
  • Human Rights
  • Social impact
  • Reporting

WHAT WE OFFER

  • A trainee contract starting in January 2025 from 5 to 12 months based in Capellen, Luxembourg.
  • A competitive salary, in accordance with your education and experience.
  • Attractive benefits and advantages including access to a gym, meal vouchers and additional holidays.
  • A healthy work-life balance including flex work arrangements.
  • Parking spaces for all employees.
  • An open and transparent career path.
  • Development and growth opportunities in a state-of-the art digital company.

 

If you are interested in this role, we invite you to send us your application at jobs@luxtrust.lu.

Our company is committed to fair recruitment, based on the skills of each candidate, regardless of gender nationality, sexual orientation, religion, or any other discriminatory criterion.

Please note that in order to comply with our regulatory requirements an extract of the criminal record is requested upon entry into service.

Facility Assistant (m/f)

SUMMARY

The Facility Assistant will work in the corporate department and report to the Facility & Admin Manager. The Facility Assistant will take care of the event organisation and be in charge of the fleet. (S)he will develop the concierge services and assist the Facility & Admin Manager in different facility projects. The Facility Assistant will support and back up the reception team and take part of the Happiness activities and occupational well-being.

MISSIONS OF THE ROLE

  • Manage all internal and external LuxTrust event organisation and follow up with reception team support
  • Manage and optimise the LuxTrust fleet from A to Z
  • Develop and maintain the concierge services
  • Follow up of facility suppliers and contracts in place
  • Support and back up of reception team and need to knowing the reception procedures
  • Greeting clients and partners
  • Management of incoming and outgoing emails
  • Basic reconciliation tasks
  • Contribute to the follow up and support of all the building and furniture technical maintenances
  • Contribute to the follow up and support of space planning and change planning projects
  • Contribute to the follow up and management of the archives rooms
  • Contribute to the follow up and management of the storage rooms
  • Performing various administrative tasks
  • Handling of various statistics
  • Various data base maintenance (ERP systems)
  • Maintain the meeting rooms tidy and ready for use with reception team
  • Treat employees as if they were your customers
  • Carrying out small handy work
  • Able to manage minor removal work
  • Assisting and helping the Happiness Committee in their tasks
  • Willingness to travel in LuxTrust premises abroad
  • On-call rotations: this involves being part of a rotation system to provide 24/7 support for critical topics, ensuring the immediate resolution of a problem, irrespective of the time it occurs.
  • Other tasks as assigned

REQUIRED SKILLS

  • Qualifications / diploma(s): High school diploma or related experience
  • Technical Competencies: Full proficiency in MS Office (Excel, PowerPoint, Word)
  • Languages: French and English fluent. Luxembourgish and/or German are strong assets.
  • Specific skills:

     - Strong organizational skills

     - Eager to stick to the rules and procedures

     - Sense of ethics

     - Strong written and verbal communication skills

     - Client services oriented

     - Positive approach of challenges

     - Proactive

     - Sense of good work

     - Team player

     - Punctuality

     - Excellent client facing skills and attire

     - Rigorous and methodical

     - Knowledge of best HoReCa practices, including oenology is a plus

     - A designated workers certification or similar prevention of occupational risks (health / safety) knowledge is a plus

  • Core competencies at LuxTrust:

     - Analytical mindset

     - Organizational fluency

     - Client service mindset

     - Self-development

     - Decision making

     - Organization skills

     - Stress management

     - Results driven

     - Strategic vision

WHAT WE OFFER

  • A permanent contract based in Capellen - Luxembourg
  • A competitive salary, in accordance with your education and experience.
  • Attractive benefits and advantages including an employee benefit plan, meal vouchers and additional holidays.
  • A healthy work-life balance including flex work arrangements.
  • Parking spaces for all employees.
  • An open and transparent career path.
  • Development and growth opportunities in a state-of-the art digital company.

 

If you are interested in this role, we invite you to send us your application at jobs@luxtrust.lu.

Our company is committed to fair recruitment, based on the skills of each candidate, regardless of gender nationality, sexual orientation, religion, or any other discriminatory criterion.

Please note that in order to comply with our regulatory requirements an extract of the criminal record is requested upon entry into service.