Skip to main content
en
  • fr
  • de
  • nl
User menu (EN)
  • My LuxTrust
    • My certificate
      • Activate
      • Renew
      • Expired certificate
      • Reactivate
      • Suspend
      • Revoke
      • Test my certificate
    • Password, PIN, secret image
      • Forgotten password
      • Change my password
      • Forgotten or blocked PIN
      • Change my PIN
      • Change my secret image
    • My account
      • Unblock my account
      • Security code
      • Resend my SMS codes
      • Reprint my initial codes
      • Manage my products
      • Delete my account
    • My mobile app
      • User guide
      • App Store
      • Google Play
Main (EN)
  • Individuals
    • Solutions for individuals
    • How to use LuxTrust
    • Where to use LuxTrust
    • Anticipate your Token deactivation
    • Switch to LuxTrust Mobile app
    • Order my product
    • Activate my product
  • Professionals
    • Our solutions for professionals
    • Our digital solutions
      • Identify my customers
      • Authenticate my users
      • COSI - Sign electronically
      • Archive my documents electronically
      • Ensure data sovereignty
      • IDKEEP - Manage personal data and consent
      • Seal my documents
      • Timestamp transactions
      • Meet PSD2 requirements
      • SSL certificates
    • Our professional products
      • LuxTrust Mobile app
      • Scan
      • SmartCard
    • Order a professional product
  • Sectors
    • All sectors we activate in
    • Banking
    • Insurance
    • Healthcare
    • Legal services
    • Accounting & Tax
    • Public sector
    • Investment funds
  • About us
    • Who we are
    • Celebrating our 20-year anniversary
    • Sustainable development
    • Certifications
    • Security
    • Latest news
    • Careers
  • Help
User menu (EN)
  • My LuxTrust
    • My certificate
      • Activate
      • Renew
      • Expired certificate
      • Reactivate
      • Suspend
      • Revoke
      • Test my certificate
    • Password, PIN, secret image
      • Forgotten password
      • Change my password
      • Forgotten or blocked PIN
      • Change my PIN
      • Change my secret image
    • My account
      • Unblock my account
      • Security code
      • Resend my SMS codes
      • Reprint my initial codes
      • Manage my products
      • Delete my account
    • My mobile app
      • User guide
      • App Store
      • Google Play
en
  • fr
  • de
  • nl
Search website
What are you looking for?
Breadcrumb
  1. Home
  2. Change secret image
Services restored

Following the technical incident on 16 December 2025, recovery operations were undertaken, enabling a gradual return to service starting at 12:40pm on Wednesday 17 December 2025. We would like to reassure you that this issue did not affect the integrity of our systems, our customer data, or the security of transactions. We sincerely apologise for the inconvenience and thank you for your patience and understanding.