Select the device linked to the account to unblock
  • Click on "Unblock my account"
  • Select your preferred device
Enter your User ID
  • Enter your User ID. If you no longer have it, contact our Customer Service Desk at (+352) 24 550 550
  • Click on "Validate"
Enter the code received by SMS or your initial password
  • You will receive an OTP code by SMS on your phone. Enter this code in the field provided
  • If we do not have your mobile phone number, you will have to provide your initial password. You will find it in the letter and / or the SMS you received after ordering your LuxTrust device
Enter the OTP code
  • Press the button on your Token or scan the QRcode using your Scan or the LuxTrust application to generate an OTP code
  • Enter the OTP code in the dedicated field on the site
  • Click on "Unblock account"

What do you need to unblock your account?

In order to be able to unblock your account, you will need the items below. Make sure you have them on hand.

  • Your User ID received by letter and / or SMS
  • Your device
  • If we do not have your mobile number: your initial password received by letter and / or SMS