Activate

Please check the activation guide available here.

Please check the activation guide available here.

Please check the activation guide available here.

Estimated time: 6 minutes

1. Click on the "Start activation" button.
2. Select the Scan.
3. Enter your User ID in the dedicated field and validate. You will find this User ID in the letter or SMS you received some time before receiving your Scan.
4. Scan the first QR code and enter the 10-digit code generated by your device.
5. Enter your activation code. You defined this code when ordering. We advised you to use the last 5 characters of your ID card or passport number. You will find this code in the order confirmation you received by email. If you no longer find it, please contact our Customer Service Desk at (+352) 24 550 550.
6. Confirm the code.
7. Scan the second QR code and enter the 8-digit code.
8. Enter the serial number you find on the back of the Scan.
9. Confirm the code entered.
10. Scan the QR code and validate the action on the Scan.
11. Enter the OTP code displayed on the LuxTrust Scan.
12. Enter the initial password which you will also find in the letter or SMS you received.
13. Choose a new complex password to finalize the activation and validate it.
14. Choose your security questions and indicate a clear answer for each of them before you can validate.
15. Scan the last QR code and enter the OTP code displayed on your Scan.

Estimated time: 20 minutes

1. Download the LuxTrust middleware available here.
2. Restart your computer.
3. Insert your Smartcard into the card reader or the Signing Stick in the USB post of your computer.
4. Enter your initial PIN code that you received by letter after receiving your Smartcard.
5. Choose a new PIN code (6 to 16 digits) and type it in the dedicated field, then a second time before validating.
6. Click on the "Start activation" button below.
7. Select the device to activate: Smartcard or Signing Stick.
8. Enter your PIN code that you have previously defined and confirm.
9. Choose your security questions and indicate a clear answer for each one before you can validate.
10. Enter your activation code. You defined this code when ordering and you were advised to use the last 5 characters of your ID card or passport number. You will find this code in the order confirmation sent to you by email. If you no longer find it, please contact our Customer Service Desk on (+352) 24 550 550.

Your certificate is activated. Please note that it will be usable after 4 hours.