Token deactivation

A new step in securing your online transactions

To meet increasing security requirements, the LuxTrust Token will be deactivated on 31 December 2024. With all the technological and security developments, we are constantly reviewing our systems and devices to better protect our users and anticipate future challenges.

This change is part of our ongoing commitment to protect and secure your data in an ever-evolving digital world.

What to do

What does this actually mean?

After 31 December 2024, the Token will no longer be accepted as an authentication device on web-banking applications or public service platforms.

If you are still using the Token, you can link it, at no cost, to the LuxTrust Mobile app to continue accessing these online services. Visit the LuxTrust Mobile app page to learn more about its features.

For those who do not have a smartphone, the LuxTrust Scan is a physical alternative to the Token, offering the same protection as the LuxTrust Mobile app.

Before getting started, make sure you have the following items handy:

your LuxTrust credentials (User ID and Password)
your Token
your smartphone or tablet with internet access

Install the LuxTrust Mobile app from the App Store or Google Play on your smartphone

And follow the steps in the user guide available here.

Before getting started, make sure you have the following items handy:

your LuxTrust credentials (User ID and Password)
your Token
your Scan
Internet access on a computer or tablet (not a smartphone) to connect to the My LuxTrust area on our website.
A telephone to call our Customer Care on +352 24 550 550.

Once you have all these items, please follow the steps in the user guide available here.

Corporate Social Responsibility and Digital Inclusion

Our commitments

As part of our commitment to digital inclusion, we are already working to make the LuxTrust Mobile app easier to use for everyone, in accordance with the law of 8 March 2023 relating to accessibility requirements for products and services.

As it contains a battery, the Token cannot be disposed of in a normal waste bin. This is why we launched a collection and recycling campaign. From 6 January 2025, if you have already activated the LuxTrust Mobile App (or Scan), you can hand in your old Token:

at our partners' premises. Click here to consult the list.
at the Resources Centres of your commune. Click here to consult the list.
in the SuperDrecksKëscht collection boxes in various shopping centres. Click here to consult the list.
at our premises: IVY Building, 13-15 Parc d'Activités, L-8308 Capellen, Luxembourg.

Brinks is participating in this campaign by picking up the Tokens in the LuxTrust collection bins located at our offices and those of our partners.

Questions & answers

The LuxTrust Mobile app enables users to view the context of a transaction, whether it is a connection, a financial transaction or an online payment. Specifically, users can see the amount and beneficiary in the case of a transaction, or the name of the document in the case of an e-signature. This means that they can recheck what they are about to validate, sign or accept, before validating it. It is not possible to display this information on the screen of a Token, it is thus necessary to replace it.

at our partners' premises. Click here to consult the list.
at the Resources Centres of your commune. Click here to consult the list.
in the SuperDrecksKëscht collection boxes in various shopping centres. Click here to consult the list.
at our premises: IVY Building, 13-15 Parc d'Activités, L-8308 Capellen, Luxembourg.

Brinks is participating in this campaign by picking up the Tokens in the LuxTrust collection bins located at our offices and those of our partners.

The Tokens are collected and transported to a sorting centre (Lamesch). In the dismantling hall, they are placed on a 'separation line' to separate the battery from the electronic and plastic components. Each component is then sent to other specialised treatment centres, depending on the type of waste.

If you encounter issues activating the LuxTrust Mobile app, please contact our Customer Care team:

by phone on +352 24 550 550
by email at questions@luxtrust.lu
in person at our office in Capellen, Monday to Friday, from 8am to 6pm.

Our address is:

LuxTrust S.A.
IVY Building
13-15 Parc d’activités
L-8308 Capellen, Luxembourg

Our reception is on the 2nd floor. Parking is available for visitors.

Trouble finding us? Check the location map.

Public transport

The nearest bus stops are "Hirebesch" (5-minute walk) and "Hireknapp" (10-minute walk). Check the bus timetable here.

Please wait a bit longer as it can take up to 6 hours to receive the SMS with the association link. If after this period, you still have not received it, please contact our Customer Care on +352 24 550 550.

Please contact our Customer Care by phone on +352 24 550 550. Once one of our agents confirms your identity, you will receive a security code to finalise the association. This code is valid for 10 minutes.

Please contact our Customer Care by phone on +352 24 550 550 or by e-mail at questions@luxtrust.lu.

The deactivation of the Token concerns all users, whether private or professional, residing in or outside Luxembourg. Anyone using the Token to connect to Luxembourg banking or public platforms will have to link the Token to another LuxTrust device before the 31st of December 2024.

The LuxTrust Mobile app allows you to log in and validate payments and transactions even from a computer.

On your computer, enter your usual LuxTrust credentials (User ID and password). Then simply accept the LuxTrust Mobile notification displayed on your smartphone to log in or validate your transactions.

Only one LuxTrust Mobile app can be installed and activated on the same smartphone.